Information we Collect
To fulfil your order, you must provide me with certain information (which is done when an order is placed with us). This includes your name, email address, postal address, payment information (we only see how you paid e.g debit / credit card and not actual card details, these are retained by PayPal), and the details of the product(s) that you’re ordering.
You may also choose to provide us with additional personal information (an order note or specific request relating to your order, for example), if you contact us directly.
Why We Need Your Information and How We Use It
We rely on a number of legal bases to collect, use, and share your information, including:
* as needed to provide our services, such as when we use your information to fulfil your order, to subscribe you to our mailing list, for which you can opt out at any time, to settle disputes, or to provide customer support;
* when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for a mailing list;
* if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
* as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving our services. We use your information to provide the services you requested and in my legitimate interest to improve my services.
Information Sharing and Disclosure
Information about our customers is important to our business. Your personal information is shared only as necessary to fulfil your order-for very limited reasons and in limited circumstances, as follows:
* Paypal. It is necessary in order to provide you with our services to share your details with PayPal- enabling payment for services to be taken.
* Service providers. I engage certain trusted third parties to perform functions and provide services to our business such as delivery companies, e.g Royal Mail. We will limitedly share your personal information with these third parties, but only to the extent necessary for them to perform these services (e.g name and address to send the order to)
* Business transfers. If we sell or merge the business, we may disclose your information as part of that transaction, only to the extent permitted by law.
* Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Data is only collected from yourselves when an order is placed, or an account set up through our website. As mentioned above, the data requested is only that required to successfully fulfil orders made. This is the sole purpose of gathering and retaining the data which will be consentedly given by yourself at the point of making an order/creating an account.
How we store / manage your information
Postage receipts or printed orders are kept in a locked cabinet. Postage receipts (such as proof of postage) are kept for as long as required. Once the retention period has lapsed postage receipts containing personal information, such as your address, will be disposed of by way of shredding. Email addresses provided via PayPal are contained within a PayPal App. Our apps are password protected, as are our phones and iPads that contain the app. Each phone / iPad / app has its own, individual passcode.
Transfers of Personal Information Outside the EU.
We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:
* Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
* Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) We will generally delete your personal information upon request.
* Object. You can object to (i) our processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, We will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
* Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Amber Fay, (on behalf of Thinking Out Cloud) am the data controller of your personal information. If you have any questions or concerns, you may contact me at email@example.com